The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Agree on initial service offer
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Needs are profiled and entitlement eligibility, outcome and compliance risk are assessed in accordance with legislation, policy and procedures. Completed |
Evidence:
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Service options are identified to suit applicant needs and entitlements and preferred business delivery channel is established. Completed |
Evidence:
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Personal information is recorded in accordance with legislation and organisational procedures. Completed |
Evidence:
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Applicant options are researched and advice is obtained when necessary in accordance with organisational policy and procedures. Completed |
Evidence:
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Handover of applicants' accounts is negotiated with other staff. Completed |
Evidence:
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Establish and/or update accounts of service recipients
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System tools and business management systems are used to record and process services requested and delivered. Completed |
Evidence:
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Information for statutory or performance reporting is provided in the required format and timeframes. Completed |
Evidence:
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Action is taken to prevent and identify any debts to and initiate withholdings for recovery in accordance with legislation and organisational procedures. Completed |
Evidence:
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Provide personalised service
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Initial encouragement is provided to those identified as having a participation requirement . Completed |
Evidence:
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Adverse decisions are communicated in a professional manner in line with organisational policy and procedures. Completed |
Evidence:
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Motivational interviewing and questioning is employed. Completed |
Evidence:
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Referrals are made to external service providers, and services relevant to the life event are brokered in a timely manner. Completed |
Evidence:
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Liaison is undertaken with other staff to ensure the best service commencement outcome. Completed |
Evidence:
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